Careers at NXTGen

Please find below a list of all available current careers vacancies. If there isn’t a suitable role listed, we are always looking to recruit great people to join the team and would encourage you to send in your CV and a cover letter.

Helpdesk Engineer

Find Out More

Diversity Statement


At NXTGen, our approach to diversity is simple. We love everyone, equally.

1st Line Helpdesk Engineer

The Role  

As a 1st Line Helpdesk Engineer, you will act as the first point of contact for IT-related queries from across our direct and indirect client base. This will include desk-based telephone and email support and on-site support and installation activities.

About You 

To join us as a 1st Line Service Desk Engineer, you will need: 

  • At least 1 year experience providing IT support 
  • Excellent customer service and problem-solving skills 
  • Experience of supporting the latest Microsoft technologies 
  • Strong troubleshooting skills with Microsoft Office products
  • Experience building, configuring and administering Windows desktop and server operating systems 
  • Knowledge of Active Directory, Group Policy, DNS and NPS
  • Fundamental knowledge of wired and wireless technologies
  • Basic knowledge of virtualisation technologies
  • Flexibility to work 37.5 hours per week including weekends and evenings when required 

Specifically, you will: 

  • Provide efficient and effective customer service to end-users
  • Be the first point of contact for technical service requests 
  • Ensure tickets are updated regularly and contain detailed notes and relevant information
  • Use escalation points to handle support requests effectively
  • Prioritise and manage your own workload to ensure SLAs are met
  • Produce detailed installation and handover documentation
  • Provide end-user training to a high level

What’s Included

  • Competitive salary 
  • Hybrid working
  • 28 days annual leave (including bank holidays)
  • Access to a pool vehicle for customer site visits
  • Laptop / Phone / Tools

Careers at NXTGen

Drop by

Oak House B, Ransom Wood Business Park, Mansfield, NG21 0HJ

Our Accreditations

Our Accreditations